Publications

TeBlunthuis, N., Kiene, C., Brown, I., Levi, L. (Alia), McGinnis, N., & Hill, B. M. (2022). No Community Can Do Everything: Why People Participate in Similar Online Communities. Proceedings of the ACM on Human-Computer Interaction: Computer Supported Cooperative Work, 6. https://doi.org/10.1145/3512908

C. Kiene and B. Hill. 2020. Who Uses Bots? A Statistical Analysis of Bot Usage in Moderation Teams. In Extended Abstracts of the 2020 CHI Conference on Human Factors in Computing Systems (CHI EA ’20). Association for Computing Machinery, New York, NY, USA, 1–8. https://doi.org/10.1145/3334480.3382960

C. Kiene, Jialun “Aaron” Jiang, and B. Hill. 2019. “Technological Frames and User Innovation: Exploring Technological Change in Community Moderation Teams.” Proc. ACM Hum.-Comput. Interact. 3, CSCW, Article 44 (November 2019), 23 pages. https://doi.org/10.1145/3359146 PDF

Jialun “Aaron” Jiang, C. Kiene, S. Middler, J. R. Brubaker, and C. Fiesler. 2019. Moderation Challenges in Voice-based Online Communities on Discord. Proc. ACM Hum.-Comput. Interact. 3, CSCW , Article 55 (November 2019), 23 pages. https://doi.org/10.1145/3359157 PDF

C. Kiene, A. Shaw, and B. Hill, “Organizational Culture in Online Group Mergers” in Proceedings of the ACM on Human-Computer Interaction, Vol. 2, CSCW, Article 89, New York, NY, USA, Nov 2018. https://doi.org/10.1145/3274358 PDF

C. Kiene, A. Monroy-Hernández, and B. Hill, “Surviving an ‘Eternal September’: How an Online Community Managed a Surge of Newcomers,” in Proceedings of the ACM Conference on Human Factors in Computing Systems (CHI ’16), San Jose, California, USA, May 2016. http://dl.acm.org/citation.cfm?id=2858356 PDF

Workshops

C. Kiene, E. Chandrasekharan, J. Seering, S. Gilbert, S. Jhaver, B. Dosono, A. Jiang, K. Lo, Y. Wohn, B. Dym, and K. Shores, “Volunteer Work: Mapping the Future of Moderation Research.” in CSCW ’19 Companion, Computer Supported Cooperative Work and Social Computing Companion Publication, Nov 2019. https://doi.org/10.1145/3311957.3359443

T. Bipat, B. Hecht, C. Kiene, D. McDonald, M. Zachry, “Navigating the Challenges of Multi-Site Research,” in CSCW 2018, Workshops, New York, NY, USA, Nov 2018. https://doi.org/10.1145/3272973.3273014