I am a graduate student at the University of Washington. I do research on how online communities are managed and how they strategically adapt to disruptions and change. I’m also interested in the organization of labor in small groups, the relationship between digital tools and workers, and equity in competitive eSports.
Deep down, I’m a nerd who spends way too much time online and has kept up with probably every meme since 2007. I might subconsciously judge your taste in electronic music or politely refuse any food containing meat.
C. Kiene, Jialun “Aaron” Jiang, and B. Hill. 2019. “Technological Frames and User Innovation: Exploring Technological Change in Community Moderation Teams.” Proc. ACM Hum.-Comput. Interact. 3, CSCW, Article 44 (November 2019), 23 pages. https://doi.org/10.1145/3359146 PDF
Jialun “Aaron” Jiang, C. Kiene, S. Middler, J. R. Brubaker, and C. Fiesler. 2019. Moderation Challenges in Voice-based Online Communities on Discord. Proc. ACM Hum.-Comput. Interact. 3, CSCW , Article 55 (November 2019), 23 pages. https://doi.org/10.1145/3359157 PDF
C. Kiene, A. Shaw, and B. Hill, “Organizational Culture in Online Group Mergers” in Proceedings of the ACM on Human-Computer Interaction, Vol. 2, CSCW, Article 89, New York, NY, USA, Nov 2018. https://doi.org/10.1145/3274358 PDF
C. Kiene, A. Monroy-Hernández, and B. Hill, “Surviving an ‘Eternal September’: How an Online Community Managed a Surge of Newcomers,” in Proceedings of the ACM Conference on Human Factors in Computing Systems (CHI ’16), San Jose, California, USA, May 2016. http://dl.acm.org/citation.cfm?id=2858356 PDF
C. Kiene, E. Chandrasekharan, J. Seering, S. Gilbert, S. Jhaver, B. Dosono, A. Jiang, K. Lo, Y. Wohn, B. Dym, and K. Shores, “Volunteer Work: Mapping the Future of Moderation Research.” in CSCW ’19 Companion, Computer Supported Cooperative Work and Social Computing Companion Publication, Nov 2019. https://doi.org/10.1145/3311957.3359443
T. Bipat, B. Hecht, C. Kiene, D. McDonald, M. Zachry, “Navigating the Challenges of Multi-Site Research,” in CSCW 2018, Workshops, New York, NY, USA, Nov 2018. https://doi.org/10.1145/3272973.3273014