charlie kiene



I’m Charlie.

Keep scrolling for a picture of my cat in a bow tie.

I’m a social computing researcher and a second year MA / PhD student in the Communication department and a member of the Community Data Science Collective. I am a methodological pluralist, which might make me an abomination in the eyes of my peers. I like to wield both qualitative and quantitative research methods to study the ways in which online communities are governed and the challenges they face from massive social and technological disruptions and changes. I’ve studied online communities on social platforms like Reddit and Discord and even guilds in World of Warcraft. I have been extremely online for most of my life, which may or may not explain my research interests and my very broken sense of humor.

As advertised, a cat in a bow tie:

Research Papers

Kiene, Charles, Jialun “Aaron” Jiang, and Benjamin Mako Hill. 2019. “Technological Frames and User Innovation: Exploring Technological Change in Community Moderation Teams.” Proc. ACM Hum.-Comput. Interact. 3, CSCW, Article 44 (November 2019), 23 pages. PDF

Jialun “Aaron” Jiang, Charles Kiene, Skyler Middler, Jed R. Brubaker, and Casey Fiesler. 2019. Moderation Challenges in Voice-based Online Communities on Discord. Proc. ACM Hum.-Comput. Interact. 3, CSCW , Article 55 (November 2019), 23 pages. PDF

C. Kiene, A. Shaw, and B. Hill, “Organizational Culture in Online Group Mergers” in Proceedings of the ACM on Human-Computer Interaction, Vol. 2, CSCW, Article 89, New York, NY, USA, Nov 2018. PDF

C. Kiene, A. Monroy-Hernández, and B. Hill, “Surviving an ‘Eternal September’: How an Online Community Managed a Surge of Newcomers,” in Proceedings of the ACM Conference on Human Factors in Computing Systems (CHI ’16), San Jose, California, USA, May 2016. PDF


C. Kiene, E. Chandrasekharan, J. Seering, S. Gilbert, S. Jhaver, B. Dosono, A. Jiang, K. Lo, Y. Wohn, B. Dym, and K. Shores, “Volunteer Work: Mapping the Future of Moderation Research.” in CSCW ’19 Companion, Computer Supported Cooperative Work and Social Computing Companion Publication, Nov 2019.

T. Bipat, B. Hecht, C. Kiene, D. McDonald, M. Zachry, “Navigating the Challenges of Multi-Site Research,” in CSCW 2018, Workshops, New York, NY, USA, Nov 2018.

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